1. Reservations

Reservations are subject to vehicle and chauffeur availability. Customers should provide accurate pickup and drop-off locations, travel dates, times, passenger counts, contact information, and any special transportation requirements when booking.

A reservation is not considered confirmed until you receive confirmation from Kirkland Limos & Car Service.

2. Rates & Pricing

Rates depend on the type of service, vehicle selected, pickup and destination, duration, number of passengers, and other trip requirements.

Prices may vary during holidays, major events, high-demand periods, or unusual travel conditions. Additional charges may apply for tolls, parking, extra stops, waiting time, extended service, or other expenses associated with the trip.

Any applicable charges will be communicated whenever reasonably possible.

3. Hourly Reservations

Hourly transportation services may require a minimum 4-hour reservation, depending on the vehicle and service requested.

If service extends beyond the reserved time, additional time may be charged according to the applicable hourly rate.

4. Gratuity

A 20% chauffeur gratuity may be added to bookings where stated in the reservation or quote. Please review your booking confirmation to determine whether gratuity is already included.

5. Payments

Payment terms will be provided during the booking process. A valid payment method may be required to confirm a reservation.

By providing payment information, you authorize Kirkland Limos & Car Service to charge the agreed reservation amount and any authorized additional charges associated with your service.

6. Cancellations & Changes

Cancellation and change requirements may vary depending on the vehicle, service type, date, and reservation details.

Customers should contact us as soon as possible if they need to cancel or modify a reservation. Late cancellations and no-shows may result in partial or full charges.

Any specific cancellation terms provided with your reservation will take precedence.

7. Airport Transportation

Customers booking transportation to or from Seattle-Tacoma International Airport (SEA) should provide accurate airline and flight information when requested.

Flight delays, airport traffic, security restrictions, baggage delays, weather, and other circumstances may affect pickup times. We will make reasonable efforts to accommodate schedule changes when possible.

8. Waiting Time

Complimentary waiting time, when offered, depends on the type of reservation. Additional waiting time may be billed when a chauffeur is required to wait beyond the included period.

Customers should be ready at the agreed pickup location at the scheduled time.

9. Passenger & Luggage Capacity

Passengers are responsible for selecting a vehicle suitable for their group size and luggage requirements.

For safety reasons, vehicles cannot carry more passengers than their legal seating capacity. Excessive or oversized luggage may require a larger vehicle.

10. Passenger Conduct

Passengers are expected to treat chauffeurs, vehicles, and other passengers respectfully.

Smoking, illegal activity, unsafe behavior, or conduct that could damage the vehicle or endanger the chauffeur or passengers is prohibited. We reserve the right to terminate service when passenger behavior creates a safety risk.

11. Vehicle Damage & Cleaning

The person making the reservation may be responsible for damage or excessive cleaning caused by members of their party during the service.

Reasonable repair or cleaning charges may be applied when necessary.

12. Children & Car Seats

Customers traveling with children are responsible for informing us of their requirements when booking. Availability of child safety seats should be confirmed in advance.

Parents or guardians remain responsible for ensuring that children are transported in accordance with applicable Washington State requirements.

13. Delays & Circumstances Beyond Our Control

We make reasonable efforts to provide punctual transportation. However, travel times can be affected by circumstances outside our control, including traffic, road closures, severe weather, accidents, airport congestion, mechanical issues, or other unexpected events.

Kirkland Limos & Car Service cannot guarantee arrival times when delays result from circumstances beyond reasonable control.

14. Vehicle Substitution

If the reserved vehicle becomes unavailable because of mechanical problems, scheduling issues, or other unforeseen circumstances, we may provide a comparable vehicle when available.

15. Lost Items

Please check the vehicle for personal belongings at the end of your trip. If you believe you left something behind, contact us as soon as possible.

We will make reasonable efforts to locate lost property but cannot guarantee recovery of items left in a vehicle.

16. Service Area

Kirkland Limos & Car Service provides transportation in Kirkland, Bellevue, Redmond, Seattle, Sea-Tac Airport, the Eastside, and surrounding areas, along with longer-distance transportation when arranged in advance.

Service availability and pricing may vary depending on the pickup and destination.

17. Changes to These Terms

We may update these Terms & Conditions when our services, policies, or business requirements change. The latest version posted on our website will apply to future reservations.

18. Contact Us

If you have questions about these Terms & Conditions or need clarification about a reservation, please contact Kirkland Limos & Car Service before booking.